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Associate Director

Glasgow, Scotland

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City/Region Glasgow, Scotland Job ID 104609 Category Customer Relationships Contract type Secondment Applications Close 14 Aug 2025 (11.55pm BST)
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Business Unit: Financial Risk Solutions, Group Business Banking
Salary range: £38,400 - £48,000 per annum DOE + benefits 
Location: UK Hybrid – Mix of Glasgow office (hub) and home working
Contract type: Fixed Term Contract (12 months)

Our Team

Financial Risk Solutions are an integral cog in the life of our business customers trading cycle. We help customers transact foreign exchange, manage their price risk when borrowing money and help them when they need to deposit large sums of money.

What you’ll be doing

  • Working within our foreign exchange team to make more customers aware of our VM services and channels which will ultimately grow our income.
  • Identify and contact VM business customers who transact FX with another bank or provider.
  • Set up VM customers to transact foreign exchange via Business Internet Banking and M-Exchange.
  • Use market insights to understand the competition and their offerings.
  • Learn about the foreign exchange and money markets and be able to communicate trends/surprises to VM customers.

We need you to have

  • Experience in financial markets or foreign exchange
  • A passion for delivering brilliant customer experience
  • Highly competent with Excel and Maths.
  • Strong verbal communication capabilities.
  • Capacity to cope with complex situations, tight deadlines and to have a flexible approach to challenges and problem solving.
  • Accurate and good attention to detail
  • Be a strong team player, with a drive to learn and develop

It’s a bonus if you have but not essential

  • Knowledge & interest of the UK and global economies.
  • An understanding of Kapiti, Business Internet Banking & International payments.
  • Understanding of risk and compliance requirements in line with the role.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  


Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

 If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.  

Success profile

Are you a people-person with an innovative, curious and creative mindset? Think you can get to the heart of the customer experience? Here's what we're looking for.

Analytical; Communicator; Digitally savvy; Relationship expert; Results driven; Understanding; Problem solver; Collaborative; Creative;

Culture at Virgin Money

We’re an inclusive, innovative, collaborative bunch with big ideas and even bigger aspirations. We have fun, show up for one another and grow strong together.

Our colleagues are celebrated for being fully themselves, and we ensure accountability and equity are prioritised in every role. We encourage everyone to use their voices to pitch in, be an ally and make Virgin Money the fun and inclusive environment it is. We also believe in rewarding our colleagues – we offer an enviable benefits package and sprinkle in little thank-you bonuses along the way.

Interested in joining us but not sure you’ve hit every requirement on the checklist? Don’t worry. Experience is important, but it isn’t everything – potential can be just as valuable. If you’re enthusiastic, curious and hungry to learn, you could be exactly the person we need. Tell us your story, and let’s discover what your next chapter could hold. [149]

I love the creativity of my role, sharing ideas with design colleagues and seeing them brought to life.

Stef Senior Content Designer

Influential

For us, living a life more Virgin means living well. We focus on people, not policies. Flexibility and fairness are at the core of our wellbeing initiatives, allowing our colleagues to tailor their benefits to suit them from day one. Centred around four pillars – Mind, Body, Social Connection and Finance – our initiatives include mental and physical health support, financial and medical aid, social activities, flexible working, gender-neutral family leave, wellbeing apps, discounted gym membership, counselling, information services, and so much more. People work best when they’re happy and healthy, and we like our people to be both.

Big, bold benefits

From day one, you’ll enjoy amazing benefits and rewards so you can live a life more Virgin.

  • Enjoy 30 days of annual leave, 8.5 bank holidays and 5 wellbeing days (pro-rated and dependent on location).

  • Look after your health and wellbeing with our private medical insurance plan.

  • The adventures continue after your career. Invest in your future with our generous pension scheme.

  • Bank on retirement adventures post-career and invest in your future.

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Live for a fulfilling career. Check out these cherry-picked roles for you and discover the possibilities.Live to make a difference. Live for the weekday. Live a life more Virgin.

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