Making a difference, together
At Virgin Money we are guided by our Purpose of Making You Happier About Money and we seek to drive social and environmental impact throughout our everyday business activities. Focused on where we can make the biggest difference to the environment and society, we actively manage our own footprint and are supporting customers and communities through our products and services, aiming to make a positive difference together.
Our Commitment
We want to be a force for good, supporting a more sustainable and inclusive future for our customers, colleagues and society.
Our Sustainability Strategy
We strive to be a force for good, working towards a more sustainable and inclusive future for our customers, colleagues and society. With a clear ambition to drive positive change, we've made key commitments to reduce our environmental impact, champion diversity and inclusion, uphold governance and support our communities. These commitments shape our ESG strategy, which is built around four Big Goals.
Put our (carbon) foot down
We'll aim to reduce the negative impacts of our operations, suppliers and partners on society and the environment.
Build a Brighter Future
We aim to deliver innovative products and services that help our customers make a positive impact on society and the environment.
Open Doors
Work with customers, colleagues and communities to encourage sustainable practices and economic activity that aims to create shared prosperity.
Straight-up ESG
Align our strategic goals to ESG and embed them across the business wherever possible with robust targets, tracking and disclosures.
We're taking action
Every step counts as we work towards our Big Four goals. We know we've still got a long way to go but here's what we've accomplished already:- We’re working hard to understand and tackle our impact on the environment and are supporting our customers with tools that help them transition to low carbon
- We’ve developed and signposted resources to help with financial education and digital inclusion, with particular focus for vulnerable customers
- Through our partnerships and strong links with our Virgin Money Foundation, we’re supporting charities and community organisations who operate at the heart of local communities
- We’ve made external commitments to achieve net zero in our operational and financed emissions and we’re holding ourselves to account by being transparent about our progress
Responsible Lending
We're committed to supporting a sustainable and thriving economy through responsible lending. By the end of 2027 we have a bold ambition to increase support for businesses working towards net-zero to 20% of our lending.
Increasing Financial Inclusion & Wellbeing
Our purpose-led approach to financial and digital inclusion is all about empowering and enabling our customers and those most vulnerable in society to gain digital access and the vital skills to better manage their finances. Through initiatives like Make £5 Grow, Turn2us, and the Good Things Foundation's Databank, Virgin Money proudly supports local communities.
Increasing financial inclusion and wellbeing
Our purpose-led approach to financial inclusion is all about looking to empower and enable those most vulnerable to gain digital access and vital skills to better manage their finances and to work towards the eradication of poverty premium for our customers. Find out about some of the things we've done to drive this forward:
- Our Turn2us Benefits Calculator has enabled over 50,000 customers to identify an additional £4.5m in unclaimed benefits
- Virgin Money Foundation has awarded 350 grants totalling more than £1.6million to initiatives located in the top 20% of the Index of Multiple Deprivation or Scottish Index of Multiple Deprivation
- Since the launch of our flagship schools programme – Make £5 Grow – more than 185,000 children have participated
- First UK bank to join the National Databank with 50 stores offering a 20GB free data-loaded O2 SIM card to people experiencing data poverty
Helping make the transition to a low-carbon economy
We’re passionate about empowering and educating our customers, while offering products and services that help them lead more sustainable lives. Sustainability-linked loans, our greener mortgage proposition, carbon audits and the sustainable business coach have all been launched with sustainability in mind.
So far we've:
- Launched Agri E Fund - designed to support the environmental and efficiency needs of our agriculture customers
- Achieved 57% increase in new greener mortgage lending in FY23
- Reduced our financed emissions by ?%
- insights into key achievements
Meet, NAME, Sustainability Influencer
We all know we have a part to play when it comes to taking action on ESG matters. That's why we encourage one another to give back to the things that matter the most. Hear from NAME who shares their story on why being responsible is so important
