Making a difference, together
At Virgin Money we are guided by our purpose of Banking - but fairer, more rewarding and for the good of society and we seek to drive social and environmental impact throughout our everyday business activities. Focused on where we can make the biggest difference to the environment and society, we actively manage our own footprint and are supporting customers and communities through our products and services, aiming to make a positive difference together.
Our Commitment
W strive to be a force of good, working towards a more sustainable and inclusive future for our customers, colleagues and society. By having clear, ambitious targets, and partnering with industry experts, we believe we can live up to our purpose.
Our Sustainability Strategy
With a clear ambition to drive positive change, we've made key commitments to reduce our environmental impact, champion diversity and inclusion, uphold governance and support our communities. Our ESG strategy comprises four Goals through which we’re aiming to make a difference.
We put our (carbon) foot down
We'll aim to reduce the negative impacts of our operations, suppliers and partners on society and the environment
We Build a Brighter Future
To deliver innovative products and services that help our customers make a positive impact on society and the environment
We Open Doors
To create shared prosperity, we'll work with customers, colleagues and communities to encourage sustainable practices and economic activity
We're Straight-up ESG
We'll align our strategic goals to ESG and embed them across the business wherever possible with robust targets, tracking and disclosures
We're taking action
We know we've still got a long way to go but here's what we've accomplished so far:- We’re working hard to understand and tackle our impact on the environment and are supporting our customers with tools that help them transition to low carbon
- We’ve developed and signposted resources to help with financial education and digital inclusion, with particular focus on vulnerable customers
- Through our partnerships and strong links with our Virgin Money Foundation, we’re supporting charities and community organisations who operate at the heart of local communities to enable Digital Inclusion.
- We’ve made external commitments to achieve net zero in our operational and financed emissions and we’re holding ourselves to account by being transparent about our progress
Responsible Lending
We're committed to supporting a sustainable and thriving economy through responsible lending. We've a bold ambition for year-end 2027 - ramping up support for businesses targeting net zero to over 20% of our business lending.
We offer a range of loans for businesses whose core activities drive social or environmental change, like developing onshore wind, creating clean tech or supporting social housing. We also want to lend to more energy intense sectors like agriculture or transport, where finance is needed to reduce emissions and move to a greener business model.
Increasing Financial and Digital Inclusion & Wellbeing
Through initiatives like Make £5 Grow, Turn2Us Benefits Calculator and Grants Tool, Good Things Foundation Databank and the Virgin Money Foundation, we’re proudly supporting local communities. As we strive to create a positive impact, we remain committed to transparency and building meaningful relationships within our communities.
At a glance
- Our Retrofit Boost Mortgage gives customers up to £10,000 cashback for energy efficient home improvements
- We aim increate lending to Energy & Environment to £700 million by 2027
- We're signatories of the Mortgage Industry Mental Health Charter and partnered with Mind & SAMH
- Since 2015 the Virgin Money Foundation has awarded over £16 million to local charities working to create positive change in their community
- £5 million in eligible benefits uplifted or confirmed since launching the Turn2us benefits calculator
Our stories
