Making Money Magic.
Discover opportunities within our Branches
Say hello to Brighter Money
Working within one of our branches means that you'll be right at the heart of the action, helping customers navigate their financial world while delivering a simply brilliant experience. You'll be at the heart of our business strategy and the face of our brand, building connections and being a beacon for mutual good. If you have a can-do attitude and are customer obsessed, we'll teach you all you need to know through our robust training programme and make sure you are all set to do great things.
Life in our Virgin Money branches
Working in one of our branches isn't just a job - it's a chance to really make a difference. You'll have the opportunity to build meaningful connections that matter and deliver wow-worthy service everyday. We're all about teamwork, giving back to our local communities and helping customers bank their way.
Building strong relationships with our customers and delivering a simply brilliant experience both face to face and over the phone
Empowering our customers to work with our digital platforms for easy access to their daily banking needs
Creating tailored solutions whether it is discussing our products & services, trouble shooting or offering advice
We love to be a beacon for good and work with our local communities on initiatives such as The National Databank
Meet Daniela, Deputy Branch Manager
"Hello, I'm Daniela a Deputy Branch Manager at Virgin Money. I’m responsible for overseeing the day-to-day branch activities, enabling my colleagues to be the best version of themselves to ensure all our customers receive an exceptional heartfelt service. As a team we're considerate of customers’ vulnerabilities and are driven to keep them safe by finding ways to support them with their financial difficulties. Working in the store is the perfect place where we can showcase first-hand what Virgin Money is all about as we're in the right environment to help our customers face-to-face and be out and about to support our community through initiatives such as digital inclusion projects, making £5 Grow, bringing awareness to fraud and sharing money tips to improve relationships with money. We've cultivated a strong and supportive team that consistently delivers exceptional experiences for both customers and colleagues and if you're ready to embrace a rewarding challenge and advance your career in Banking, join us!"
Daniela Leao, Deputy Branch Manager
Eliza, what word best describes your role?
"Hi, I’m Eliza and I’ve been a Customer Consultant for about a year and a half. If I had to choose one word to describe this role, it would be VERSATILE – it’s never the same day twice.
At the core of my job is supporting customers with their financial needs, ultimately making them happier about their money. This ranges from tasks like cash handling and account transfers to identifying when someone is getting scammed or supporting those going through a bereavement. Since every customer’s situation is unique, I approach each interaction with the following questions in mind: What does the customer want to achieve, and how can I help them get there? This could involve anything from setting up a standing orders to opening or closing accounts. This role is all about building strong people skills, taking responsibility and solving problems. It’s a rewarding job where every day brings new challenges and opportunities to make a positive impact."
Eliza Rink, Customer Consultant
Hey Max, tell me more...
"Being in the frontline of the branch means you welcome customers and deal with all the queries customers may ask, like dealing with cash to all the technical, paperwork side. We think about the bigger picture and wider community which always ensures our customers leave satisfied. Being a Customer Consultant is all about working in not only your team supporting each other, bur reaching out to other teams to create the best possible customer experience which is a value Virgin Money hold strongly. In my role, customer impact is vital – I'm always striving to provide the best care and experience for our customers. Dealing with customers in person allows you to tailor the service related to the customers need and create the best outcome."
Max Hainey, Customer Consultant
Investing in our communities
"Hello, I’m Lauren. In the past year there has been a large focus on customer vulnerabilities and ways we can give our customers the support to handle their day-to-day banking. We have different networks we can explore to provide customers with the support they may require whether this is long-term help or short-term. In the store network we offer a service called The National Databank through the Good Things Foundation. This is a digital inclusion charity which aims to improve lives by gaining or improving digital skills. This has helped our customers massively, we have been empowered to be able to provide customers with sim cards which offers them 20GB Data, Free calls and texts for 30 days. These can be issued each month for 12 months, providing customers and non-customers with a chance to help them log back into the online world whether it be for online banking, looking for jobs or to keep in contact with their family and friends. This has been a great initiative for colleagues to be involved in and being able to provide people with a little bit of support."
Lauren Moyles, Customer Consultant
We'd love to hear from you
If you're thinking about applying, here are some top tips from our Branch Managers on what they’d love to see in your application.
- Tailor Your CV to the role and call out any communication and people skills you have
- Showcase key skills & experience such as:
Attention to Detail: Mistakes in banking can be costly, so accuracy is crucial.
Customer Service: Handling inquiries, resolving complaints, and maintaining relationships
Communication & Interpersonal Skills: Engaging with customers and explaining products clearly
Problem-Solving: How you handled a difficult customer or tricky situation