Doing the Red thing
Our code of conduct "doing the red thing" makes sure that we live up to our responsibilities in enabling colleagues to be themselves in the workplace and encouraging others to do the same.
We've built solid foundations to support our DE&I vision:
We have a truly inclusive approach to pay
We succeed as a team and our pay reflects that, for our colleagues in our team bonus plan we said goodbye to bell curves and ranking team members against each other, we pay bonuses based on our collective efforts.
We challenge our leadership on inclusion at every turn
We’ve built inclusion into our expectations of people leaders by weaving this into our values, purpose and great leadership framework and challenging them all to be BRAVER
We work hard to inspire meaningful allyship
We believe we all have a part to play in being more consciously inclusive at work. Through our allyship framework BRAVER we surface the behaviours that promote equity and inclusion and provide a vehicle to help all colleagues to play their part.
We help our colleagues find a balance
We've created policies and initiatives to support our colleagues balance their work-life with their personal commitments. From gender neutral family leave, well-being resources and development programmes, we're passionate about providing the tools for colleagues to progress.
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David on BRAVER
BRAVER is about building a culture of trust and inclusion at Virgin Money. We want to create a culture where we value colleagues for their unique perspectives and where we accept, welcome and support them however they show up. When we get this right we will get commitment, storytelling, ideas, loyalty - we get a better place to work for us all.
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Related roles
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Our stories
Take a sneak peak into the Day in A Life of a Complaints Handler
Let's take you on a journey behind the scenes where you'll meet meet our incredible colleagues who work hard every day to find resolutions for our customers. By building strong foundations and mapping out ways to come to a solution, our complaint handers lead the way in providing exceptional customer service for our customers when they need us the most.