Senior Collections Credit Risk Manager

Business Unit:  Group Risk
Salary range: £76,000 - £95,000 per annum DOE
Location:   UK hybrid – with travel to one of our UK Virgin Money hubs when required
Contract type: Permanent Full Time

Our Team
We’re part of the UK’s first mutual full-service banking provider with Nationwide, and we’re on a mission to shake up the status quo. We’re curious, bold, and not afraid to ask, “Why not?”, especially when it comes to making banking fairer for everyone.

Our Credit Risk team plays a pivotal role in shaping our financial difficulty policies and standards for mortgages and unsecured lending, as well as tracking and monitoring collections and recoveries performance. We're looking for an experienced Senior Collections Risk Manager with a passion for supporting customers in financial difficulty and driving the right outcomes.

What you’ll be doing

• Create and enable a high-performance culture ensuring clear prioritisation, an inclusive environment and continuous improvement.
• Deliver pre-arrears strategies; collections and recoveries policies, criteria and standards; identify and make use of new data sources.
• Deliver value added analysis, insight and thematic reviews; develop expert knowledge of collections performance; identify risks and make recommendations for mitigation
• Stay abreast of evolving regulatory requirements and industry best practice, identifying and proposing enhancements to risk policies and standards as required.

We need you to have

• Experience of leading the development of collections and recoveries policies, standards risk segmentation and pre-arrears strategies in either unsecured, or secured consumer lending products (credit cards, overdrafts, personal loans and mortgages).
• An understanding of the power of data and analytics to drive strategy and decision making.
• The ability to see the big picture and translate complex ideas into actionable strategies.
• A talent for forging strong connections with stakeholders across the organisation and externally.
• Ability to influence senior stakeholders and build relationships across the organisation.

Red Hot Rewards 

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.