Technology Operations Manager

Business Unit:  Technology Operations & Cyber Security - Cyber Detect and Respond
Salary range: £57,600 to £72,000 Per Annum - DOE
Location:  UK – Hybrid monthly travel to the Glasgow or Newcastle Virgin Money Hub
Contract type: Permanent

Our Team

Working in Technology Operations is a big deal as we continue to play a key role on keeping Virgin Money safe. 

We’re at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. We want to make people happier about money – and that idea starts with every single one of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it.

We have a new and exciting role within our IT Service Management function and are looking for an experienced Technology Operations Manager who will report directly to the Head of Service Management.

What you’ll be doing

• Drive the maintenance and continuous enhancement of our monitoring systems across multiple estates.
• Oversee, manage and support shift leaders & colleagues to ensure smooth operations across all shifts.
• Provide guidance, mentorship, and performance evaluations.
• Ensure the availability and reliability of critical systems through proactive monitoring and response.
• Help to implement and maintain observability tools and practices to monitor system health and performance.
• Ensure teams are prepared to lead initial incident triage efforts to quickly identify and escalate issues to the appropriate teams.

We need you to have

• Prior experience in Technology Operations or Service Management.
• A successful track record in technical leadership roles.
• Deep knowledge of infrastructure platforms, with a focus on Availability and Observability best practices.
• Ability to tackle large-scale technical challenges independently across a distributed teams in geographically different areas.
• Experience guiding teams through transformational change.
• Proficiency in platform architecture and design.
• Strong analytical skills and experience with technology operations metrics and risk management.
• Outstanding problem-solving abilities.
• Skill in managing multiple tasks and engaging with stakeholders across a complex organisation.
• Familiarity with Service Management and ITIL best practices.
• Expertise in prioritising activities in a rapidly changing environment.

It’s a bonus if you have but not essential

• ITIL Service Management process awareness (Change, Incident, & Problem Management processes).
• Experience of Operational Security Controls and Product Stack.
• Experience in working in an Agile Environment.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.