Business Operations Specialist - Credit Cards

Business Unit: Group Unsecured Lending
Salary range: £49,600 - £62,000 per annum
Location: UK Hybrid – Travel to Chester Hub once a month
Contract type: 12 Month FTC

Our Team

Our Credit Card teams are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building both consumer and business credit card businesses, but we’re not done yet. We have big growth plans and we can’t do this without a truly awesome team of talented people to make it happen. 

We are looking for a Business Operations Specialist to join our team. This role is delightfully surprising and rewarding, and we are looking for you to bolster our brilliant team with demonstrable experience of working with FIS and BASE2000 (P1C). You will be able to use your knowledge and experience of FIS & BASE2000/P1C to become a subject matter expert in Business Credit Cards and an important contributor to the product’s success, platform maintenance and performance.

What you’ll be doing

• Support all business credit card stakeholders with technical knowledge and system solutions.
• Support day-to-day product management activities.
• Drive continuous improvement of processes, resulting in an improved customer experience and operating efficiencies for the Business Credit Card
• Build excellent working relationships with internal and external stakeholders to optimise outcomes for our Business Credit Cards delivering an excellent customer experience for our customers.
• Provide SME support to Product Managers and key stakeholders in delivering strategic projects and product specific activities.
• Review MasterCard Announcements and consider any changes that may impact the platform.
• Support timely and efficient implementation of agreed product changes.  Work with FIS to develop test strategies and follow through to implementation
• Take ownership to develop and update User Documentation
• Maintain scheme compliance by ensuring all regulatory returns and tasks are completed in a timely manner
• Review MI to look for opportunities to enhance the customer journey and/or gain operating efficiencies
• Participate in regular Service Reviews, Change Forums and Relationship meetings with our third-party suppliers

We need you to have

• Experience working with FIS and BASE2000 (P1C) is fundamental
• Ability to engage with stakeholders to build strong working relationships, communicating effectively.
• Ability to identify and understand business related issues and opportunities applying appropriate techniques to define and communicate requirements.
• Communication skills - You’ll be expected to communicate at all levels, translating complex requirements and solutions to colleagues in a simple, understandable way in your written and verbal updates. 
• Self-motivation, logical thinking, and a drive to make this role a success. We don’t expect you to know all the answer from day one but we expect insatiable curiosity and a willingness to get to them through research and collaboration.
• Presentation and documentation skills. You will be frequently providing management with professional updates. You will also document business processes and change in a meaningful and auditable way.
• Be a self-starter, well organised and able to work independently and deliver high quality results whilst being adaptable

It’s a bonus if you have but not essential

• Understanding of Mastercard processes and compliance requirements
• Understanding of Broadcom and the card authentication process
• Product Knowledge – Understanding of the Business Credit Card we offer to customers

Red Hot Rewards 

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.