FAQ's
What’s it like to work at Virgin Money?
Culturally we work hard to drive inclusion so colleagues to feel safe to speak up, supported to contribute to their fullest potential and inspired to better understand others perspectives. Our inclusion pledge brings our ambition to life and our allyship framework BRAVER accelerates us towards our ambition.
What are my career prospects at Virgin Money?
Our goal is to empower our colleagues to push boundaries and grow in their professional careers. Our career journey framework is designed to provide colleagues with a clear view on where they are today and help them identify where they can build new experiences in the future – no matter what stage in life.
What is Virgin Moneys commitment to Diversity and Inclusion?
Our people are at the heart of what we do and we’re committed to fostering a culture that celebrates differences and welcomes diverse thoughts. Our allyship framework acts as a positive force for change by surfacing the behaviours and practices that promote equity and inclusion in all that we do.
Find out more here
Where are you based?
Our head offices are based in Glasgow and Newcastle Upon Tyne. We do have hubs in various other hubs and stores throughout UK. A Life More Virgin offers the flexibility of hybrid working and some roles may be fully remote.
We’re proud to be a Disability Confident Leader. If you require any reasonable adjustments so you can perform at your best, please let us know at any stage of the recruitment process by contacting the Talent Acquisition team at careers@virginmoney.com
Do you accept speculative CV’s?
Due to the volume of applications we receive, we don’t, so please apply directly. That way your application will be viewed by the hiring manager against the specific role you’ve applied for.
Can I apply for more than one role?
Yes, of course. Carefully consider the requirements of each role you are applying for and how your skills, experiences are aligned. Make sure you tailor each application, so it is relevant to the role.
What do you look for when you review my application?
We look to see if you meet the criteria for the role and review your CV, skills and experience. We love to see your personality shine through your application too. Don’t worry if you don’t meet all the requirements of the role, we also look for potential and transferable skills so highlight these in your application.
Do you have any top tips for preparing my CV?
The best advice we can give you about your CV is to make sure that it is tailored to the role you’re applying for. This is so we can draw out your key skills and experiences that are transferable to the role. Your CV is personal although to give it structure, you should include.
- Contact details – Make sure they are up to date so we can reach you.
- Personal profile – Stand out from the crowd. Showcase in a short paragraph what you’re offering and can bring to the role
- Work Experience – List the most recent first and highlight the company, job title and how long you worked there for. Summarize the key responsibilities within your role. If you have little or no work experience, you can use this space to highlight any experiences from your studies, voluntary work or life experiences along with the qualities you have gained.
- Education – Highlight your educational experience and achievements along with the dates, type of qualification and the graded you achieved.
- Key Achievements – Had any wow moments? We’d love to hear about them. Share the impact you have made that would be relevant to the role.
Do you have any top tips for my application form?
We love learning more about you and our application form is designed to do just that. Make sure your answers are Red Hot and relevant to the role by aligning your strengths and experiences. Draw on your potential and show that you have understood the requirements of the role.
Will my interview be virtual or face to face?
This will depend on the role and if you are based near one of our hubs. We’d love to meet you in person but most of our interviews are held virtually via MS Teams. If you can’t get online or require any adjustments, let us know – careers@virginmoney.com
Do you have any top tips when it comes to my interview?
Know your stuff and take your time to review your CV and the job advert so you can prepare some examples that will show us how brilliant you are. It is likely we’ll ask you ask you questions that are aligned to at least 3 of our values so get familiar with these. We’ll also ask you some technical questions specific to the role. Take your time before you answer and gather your thoughts, try to relax - we want you to do well. Remember to use “I” when talking about what you’ve done and not “we.” Demonstrate your insatiable curiosity and ask us questions and most importantly… be yourself!
What will happen after my interview(s)?
Once a decision has been made you will be notified of the outcome. If you’ve not been successful and would like some feedback, please let us know and we’d be happy to provide this. If your interview has been successful and a verbal job offer has been made and accepted, we’ll confirm the offer in writing and kick start the vetting process. We will help make sure your onboarding journey is smooth and get you set up ahead of your first day.
Customer Service & Administration
Our purpose is at the heart of the customer experience we’re creating every day. It needs to feel as bold, bright and unique as our iconic Virgin Money brand promises.
Our Customer service teams pride themselves on delivering exceptional experiences and supporting people when it matters most. You`ll be the face of the brand, speaking to customers, helping on the phone, completing the daily admin and creating delightfully digital experiences.
What this looks like in action:
Customer Consultants, Store Manager, Workflow Leaders, Fraud Agent, Customer Support Associate, Contact Centre Agent, Telephony Account Manager
Personal & Business Banking
We value our relationships with our customers – we’re there as they open accounts, buy their first home, or launch their business. We’re all about heartfelt service, so we strive to deliver the best experience for our customers every time.
Our teams deliver extraordinary customer experiences across all our channels. They ensure the brand is represented throughout every touchpoint. You’ll match products to our customers’ needs, love collaborating to make a difference – and make some top-notch workmates along the way.
What this looks like in action:
Banking Advisor, Relationship Manager, Mortgage Advisor, Business Development Manager, Relationship Manager Agriculture
Brand & Marketing
This is where big ideas meet compelling customer experiences, bringing to life the purpose, values and personality of our brand. You’ll create amazing modern money experiences to help connect our products and services to the wider world. All while exploring new and exciting digital opportunities to help customers manage their money at the speed of modern life.
Our brand and marketing teams are change makers, champions of the Virgin Voice and ambassadors of the brand.
What this looks like in action:
Strategy and Planning, Media Planning and Buying, Social Media, Campaign Management, Brand and Creative Development, CRM, Customer Insight and much more
Technology, Digital & Business Change
Here, we live to stay ahead of the digital curve by challenging our ways of thinking and working. Our teams revolutionise banking by implementing new ideas and strategies to our tech infrastructure. These exciting and fast-paced roles involve working with other teams to make banking easier for everyone.
The goal is digitising our future while ensuring our customers receive the best care possible. Here, you’ll get pretty good at asking ‘what if?’ to become more agile, efficient, and customer-focused while remaining secure, safe and resilient.
What this looks like in action:
Development and Engineering, Digital Design, Agile Enterprise, Solution Design, Scrum Lead, Business Change Analyst, Core Solutions and Cyber Security
Legal, Governance & Purpose
We do things differently here at Virgin Money. Our teams help us stick to our legal obligations and keep Purpose at the heart of our decisions– crucial aspects of making our customers, colleagues and communities happier about money.
In these roles, you’ll align our work activities to our Purpose, strategic goals and achieve performance targets whilst looking for opportunities to grow. These are business-critical tasks, and we’ll need you to think on your feet and get creative.
What this looks like in action:
Managing Counsel, Legal, Legal Counsel, Corporate Affairs, Governance Manager, Managing Counsel Lending, Managing Secretary Governance, Purpose Squad. Community programmes
People, Corporate Development & Communications
We`re proud of our fun and inclusive culture and work hard to create a work environment where everyone feels safe and encouraged to bring their uniqueness to work each day.
Our people and communications teams enable and support Virgin Money colleagues though the entire colleague journey; from providing inspiration to join us, support to learn, grow and thrive, through to the benefits we offer and the stories we tell.
What this looks like in action:
Leadership and Talent Development, Talent Acquisition, Corporate Affairs, Strategic Change Partner, Internal Communications Manager, HR Advice, HR Business Partners, ER & Policy, People Insights, Employer Brand, Diversity, Equity and Inclusion
Risk & Audit
We play a crucial role in building an inclusive culture and helping us accelerate our digital strategy through exciting new customer propositions.
Our Risk team help us with financial and legal compliance, while audit provides insightful engagement. Both play an important role in helping us achieve our goals in a safe and controlled way, so we can make sure our customers are well looked after.
Here, we welcome forward-thinkers to ensure we’re at the cutting edge of risk and governance thinking. Join us if you’re passionate about keeping banking safe while looking to the future.
What this looks like in action:
Balance Sheet and Liquidity Risk, Business Risk, Credit Risk, Risk Analytics, Financial and Economic Crime and Fraud, Data Scientist, Operational Risk, Strategy Reporting
Finance & Treasury
Our teams keep track of our finances – the bank of the bank if you will! We’re true strategic minds, ensuring balance sheet strength and compliance while leveraging the power of data to provide insights that help us better serve our customers and operations.
Managing numbers can be a form of art - if you’re that kind of artist, you’ll be right at home here. You’ll also need to be a problem-solver, and a sharp eye for trends and patterns is always useful, too.
What this looks like in action:
Finance Analyst, Treasury Analyst, Treasury Manager. Planning & Analysis Manager, Sustainability Manager, Strategic Development Manager, Tax Management
Our partners
We grow and thrive together. For more information on the Virgin Money Foundation and our community partnerships click here
