Senior Collections Analyst

Business Unit:  Customer Support
Salary range: £32,800 - £41,000 per annum DOE + benefits   
Location: UK Hybrid – Leeds / Gosforth

Our Team
Our Collections and Recoveries business continues to support customers who are going through difficult times. We need more talented individuals to help us transform our business. We’re looking for an enthusiastic and passionate Collections & Recoveries MI Analysts to join our team and focus on driving data led decisions to be at the heart of everything we do.

What you’ll be doing
• Ability to build scalable and repeatable routines to ingest data from a number of sources in different formats.
• Deliver purposeful and insightful MI and supporting commentary on performance within Risk Operations.
• Interpret these results, identifying, understanding and highlighting any key trends.
• Become an expert in the data you use, becoming the first point of contact for any business queries.
• Convert large datasets into clear insights.
• Put customers at the heart of all decision making.

We need you to have
• Proven experience coding in SAS, Oracle, SQL, Python or R, with a track record of working with large and complex datasets.
• Demonstrated experience producing high quality MI and Insight that supports operational teams and improves performance outcomes
• A strong analytical mindset, with evidence of being a self-starter who can independently investigate issues and deliver actionable insight
• Excellent numerical skills, with the ability to present data clearly and translate finding into meaningful and practical conclusions.
• Experience of working confidently with stakeholders at all levels across a business
• Strong Microsoft Excel skills, including the ability to build robust models, report and analysis
• Experience using data visualisation tools such as Power BI to create clear and engaging insight.

Red Hot Rewards 

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
  Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance. 
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.