Business Support Analyst

Business Unit: CS&O, Service Development & Assurance
Salary range: £25,600 - £32,000 per annum
Location: UK Hybrid - Leeds, Gosforth, Glasgow, Edinburgh, Chester, London - Occasional travel to local hub
Contract type: Permanent

Our Team

The Business Support team plays a vital role in ensuring our hiring processes are fair, inclusive, and aligned with business needs, while maintaining strong governance across our people practices. As a Business Support Analyst, you’ll support the delivery of a variety of tasks including recruitment activity across the Customer Support Ops & Financial Care Team, ensure governance standards are upheld and providing day to day support to colleagues across both areas of ‘Financial Care’.

What You’ll Be Doing

• Actively involved in various parts of ‘Financial Care’s’ governance cycle, including organising meetings, gathering and preparing data for meeting materials and reports across the operational areas and supporting operational areas with overall governance tasks.
• Delivering essential business support through tasks like coordinating travel arrangements, processing purchase orders and managing supplier invoices to ensure smooth day to day operations.
• Support the effective planning and management of business requirements activities.
• Ensuring data quality, accuracy, and consistency across systems.
• Monitoring compliance with data protection regulations
• Ensuring business processes align with governance frameworks
• Supporting audits and process reviews.
• Own communications engagement and support business in distributing regular updates and communications
• Support governance agenda for business area to oversee governance calendar, content and key forums
• Coordinating recruitment activity across ‘Financial Care’, working closely with hiring managers and the Talent Acquisition team t provide support with key recruitment activities, including advert creation, candidate tracking and interview scheduling.
• Working closely with the ‘Financial Care’ training team to ensure training plans are in place prior to colleagues being onboarded.
• Facilitating seamless onboarding of new hires with laptops, system access and essential tools.

We Need You To Have

• Proactive individual with a proven track record of governance principles and practices.
• Experienced in drafting, structuring, and finalizing communications for internal and external audiences, using initiative to ensure messaging is aligned, timely, and effectively delivered.
• Experience in managing complex diaries, scheduling meetings, and coordinating  arrangements with precision, ensuring logistical details are handled efficiently to support team operations.
• Strong organisational and communication skills, with attention to detail.
• A good understanding of good governance structures
• Confident in managing multiple priorities and stakeholders.
• A good understanding of recruitment processes and governance principles.
• A collaborative mindset and a proactive approach to problem solving.
• Personal resilience and adaptability in a fast-paced environment.

Red Hot Rewards 

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.