Senior Business Control Manager

Business Unit: CS&O Risk & Control
Salary range: £58,400 - £73,000 per annum DOE + Benefits
Location: UK Hybrid - Glasgow, Gosforth, Leeds, Edinburgh, Chester or London. 
Contract type: 6 Month Fixed Term Contract

Our Team

The Risk & Control Team within Customer Operations are the driving force behind risk management and control excellence within Customer Operations, ensuring risk management activities are aligned to the Bank’s overall strategy, with appropriate governance in place to maintain risk policies, procedures and controls and ensuring good outcomes for customers. 

The Senior Business Control Manager is responsible for driving the delivery of excellent customer experiences by leading on the design, development and implementation of best practice risk and control management across Customer Operations with a specific focus on Risk Reporting & Insight. The successful candidate will join an exciting, motivated, and high performing team who really make a difference to Making our Customers Happier about Money.

In this fast-paced environment, your decisions will directly impact our commitment to exceptional customer experiences, whilst ensuring the safe delivery of operations that will protect our data, customers, and shareholders.

What you’ll be doing

• Work collaboratively with the Customer Ops teams, supporting the proactive development and implementation of risk procedures and routines to ensure that operational control weaknesses inherent in existing processes are identified, evaluated, and managed in all areas of operations.
• Drive improvement in control effectiveness and application through engagement with Customer Ops Risk SME to ensure control activity reflects the risk profile of the business area and is targeted appropriately and evolving alongside  business changes.
• Design and complete thematic assurance activity to provide an independent risk view on BAU activities such as action pre closure, post implementation or emerging themes.
• Line Management of a team of 2 Risk Specialists.
• Lead and/or contribute to initiatives, projects or working groups to improve the management of risks in Customer Operations as required.

We need you to have

• Financial Services risk professional with previous experience in a related role at similar level.
• Proven business acumen with expert knowledge of Risk & Control Frameworks and Reporting.
• Strong knowledge of the regulatory environment facing the Financial Services sector, Virgin Money UK and COO
• Ability to lead with purpose, build strong team relationships and develop an empowered team.
• Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level.
• Effective facilitation and influencing skills.

It’s a bonus if you have but not essential

• Recognised risk or audit qualification(s) (e.g., Institute of Risk Management).

Red Hot Rewards 

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.