Senior Business Operations Analyst

Business Unit: Group Unsecured Lending
Salary range: £34,400 - £43,000 per annum DOE + Benefits
Location: UK Hybrid – Travel to Chester Hub once a month
Contract type: Permanent

Our Team

Are you passionate about driving automation and unlocking efficiencies? We’re looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending.

Join our fast-paced business where we embrace change and strive for improvement. We’ve made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it’s an exciting time to come aboard.

Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We’ve got big growth plans - and we need talented people to help make them happen.

We’re looking for a Business Analyst with strong RPA and VBA experience. If you’re a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we’d love to hear from you.

Be part of a team that’s creating something special in UK banking.

What you’ll be doing

• Monitoring and maintaining existing automated processes
• Designing and building new RPA solutions to streamline operations
• Identifying optimisation opportunities and driving continuous improvement
• Creating and deploying batch files to support automation workflows
• Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications
• Configuring TS2 and interfacing systems to align with evolving business strategy
• Defining, testing, and implementing automation activities within Unsecured Lending
• Acting as a subject matter expert to influence customer journey and commercial decisions
• Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation
• Following development best practices, including test-driven development and clear audit trails

We need you to have

• Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate)
• Strong understanding of batch scripting and system integration
• Familiarity with TS2 or similar credit card platforms is a plus
• A proactive mindset with a passion for efficiency and innovation
• Excellent documentation and governance skills
• Infrastructure and server configuration experience preferable

Red Hot Rewards 

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.