Trailblazing Digital Innovation
At Virgin Money, our Unsecured Lending team gives customers access to flexible credit options like personal loans and award-winning credit cards—all without the need for collateral. Over 90% of new customers download our top-rated app within 60 days, and innovations like our virtual assistant, Redi, ensure every interaction is easy, secure, and human. Backed by our Business Operations team, we integrate advanced technologies, streamline processes, and uphold the strictest standards of governance and compliance. Want to find out more about how you can help shape the future of digital lending at Virgin Money? Discover your next career move and join us in building something brilliant.
Welcome to our Business Operations Team
Our Business Operations team is the driving force behind Virgin Money’s Unsecured Lending division. We're engine room behind our credit card business, driving end-to-end delivery, ensuring seamless customer journeys, and powering the systems that make smarter lending possible. We’re the experts who keep the wheels turning smoothly, managing everything from day-to-day operations and process optimisation to risk controls, regulatory compliance, and the integration of new technologies.
Our team collaborates across the business to deliver innovative credit solutions, championing operational excellence and ensuring we stay ahead in a rapidly changing market. Our responsibilities include:
Customer First
Prioritising user experience to deliver smarter, more accessible credit solutions for customers
Technology
Ensuring seamless technical connectivity across systems by integrating TS2 with digital platforms
Keeping us Safe
Ensuring robust governance, security, and compliance across all technical platforms
Innovation
Staying ahead of emerging technologies such as AI, digital wallets and mobile trends to support new product development
A Place to Thrive
We’re on a mission to build the best in unsecured lending, backed by real innovation. We’re the curious, tech-loving team and behind TS2 and API magic, we're always on the hunt to create next-level customer experiences. Why? Because customer success fuels our progress and inspires our next innovations.
We keep our eyes fixed on the future, but never lose sight of doing the right thing—staying true to strategy, upholding strong governance, and delivering real value. People matter to us, so we invest in your growth with brilliant training and opportunities to build your skills. If you’re passionate about new ideas, powering smart credit solutions and love a fast-moving team, and want to be part of something big, explore a TS2 career with us. Here, your voice matters, your growth is supported, and together we’re setting the pace in an exciting, ever-changing industry. To thrive, here's what we're looking for:
Experience
We’re seeking candidates who are confident in navigating TS2 and can demonstrate hands-on integration and optimisation of APIs across core banking and digital platforms. You'll be able to connect complex systems, using APIs as bridges between established banking technology and new digital experiences.
Market Awareness
The environment is fast-paced and ever-evolving, demanding a keen awareness of emerging industry trends. Curiosity about new developments like AI, robotics, and digital banking tools and a drive to pioneer the next generation of banking solutions are highly valued.
Culture-Add
We thrive on collaboration, mutual support, and knowledge-sharing, so searching for individuals with technical aptitude and a passion for strengthening our team culture. If you excel at distilling complex information and are eager to help shape the future of our products, we’d love to hear from you.
Purpose Driven
Ultimately, we’re looking for team members who are motivated by purpose—empowering customers, delivering smart credit solutions, and helping to redefine the future of banking. Your work will directly drive positive change and create rewarding experiences for both our customers and colleagues.
Visionary Leadership
Miko, our Business Operations Manager shares how his team continues to redefine the boundaries of excellence in the world of digital payments.
"I lead a high-performing team at the centre of our digital transformation. As a strategic partner across product development, technical delivery, and people leadership, I champion initiatives that accelerate growth, innovation, and operational excellence. My team influence decisions at every level, building trusted and more rewarding relationships with internal and external stakeholders to deliver best-in-class solutions. My leadership empowers a culture of collaboration and creativity, ensuring our team is inspired to excel and continuously push boundaries. We lead and oversee major strategic programs, including technical enhancements to credit card systems. From defining business needs to crafting delivery strategies, we translate organisational vision into executable, measurable plans. By embedding automation and streamlining daily operations, we enhance efficiency and resilience. Through expert consultancy and hands-on guidance, I nurture future-ready talent - mentoring technical specialists and fostering a customer first mindset. We're proud to serve as the go-to SMEs across system configuration, automation, payments, statements, and business credit cards, continuously driving innovation in these core areas. We thrive in a culture that values curiosity, progress, and impact. It’s fast-paced, often challenging but equally rewarding - Virgin Money is the perfect place for those who say it straight, take initiative, want to gain new skills and confidence to make a real difference for the good of society."
Powered by Purpose, Driven by Difference
With 45 years of experience across a wide range of roles at Virgin Money, Business Operations Specialist Lynne sums up her journey as “Interesting, Varied & MAD (Make a Difference).” Her advice? If you’re keen to learn, Virgin Money offers endless opportunities to grow.
"My work involves being a Subject Matter Expert on Projects relating to Credit Cards and I work with Credit Card systems such as Tsys/TS2 & FIS / B2K. Working with the systems is one element of the role, but I also have to showcase the features and capabilities they provide in order to offer informed suggestions and options before moving towards delivery. It's important to be self-motivated and look for opportunities where you can make a difference to the customer, for example, looking why customers card transactions are declined and if there are any changes that can be made. This includes undertaking the analysis, presenting a paper to stakeholders before getting the go-ahead to lead to implementation. To be successful in this role, you need to be able to liaise with people of all levels, from informal chat and putting techie speak into plain English to presenting a paper. There’s also building relationships with our third-party Suppliers FIS, Tsys, Broadcom & Mastercard.
You can see why I chose the 3 words ………… I love it and that’s why I’m still here!"
Innovation and Growth
Meet Craig, our brilliant Business Operations Specialist, whose passion for innovation and smarter solutions is helping us transform our Credit Card business. Ever adaptable and eager to learn, Craig’s dynamic career at Virgin Money is defined by impactful projects and continuous growth. His journey reflects our culture which is dedicated to improvement and embracing new opportunities.
"As a Business Operations Specialist at Virgin Money, I play a key role in driving operational efficiency, supporting strategic initiatives and contributing to the delivery of new features and functionality for the Virgin money Credit Card business. My work involves streamlining processes, enhancing customer journeys, and aligning operational activities with broader company goals. I’ve had the opportunity to grow professionally within the organisation, taking on increasing responsibilities and contributing to high-impact projects that have shaped my career at Virgin Money.
I enjoy the dynamic nature of the role, which requires adaptability, analytical thinking, and strong communication skills, and I take pride in being part of a culture that values continuous improvement and supports career development."
Driving Progress in Unsecured Lending
Discover how Wade’s expertise as a Business Operation Consultant drives transformation and innovation in our digital credit card services. Business Operations are committed to automating processes and embracing new technologies to elevate both team efficiency and customer experience. Collaboration and passion for innovation continues to shape a more agile, forward-thinking workplace for everyone.
Curious about what goes on behind the scenes?
"As a Business Operations Consultant, my role revolves around driving efficiency and continuous improvement across our operational processes within unsecured lending. I work closely with cross-functional teams to identify opportunities, implement solutions, and ensure we’re delivering the best outcomes for both customers and colleagues. A big part of my day involves using RPA tools like Blue Prism to automate tasks. What I enjoy most is the culture of collaboration and innovation — there’s a real sense of purpose in what we do, and the freedom to explore new technologies makes every day rewarding."
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